Gloucester has a lively program of citywide festivals, events and activities right through the year. These include the Strike a lIght festivals, History Festival, Retro Festival, Tall Ships, Carnival and Christmas Lights switch on, as well as countless others. All these citywide events require immense planning, co-ordination and a fantastic team of stewards, facilitators and evaluators to make sure that the activities are accessible to visitors and go without a hitch and that our visitors have the best experience possible.
We need people that are enthusiastic about their city and keen to expand or practice their customer service skills, who would like to be part of showing Gloucester off to its best for our visitors and residents.
There are many individual tasks that we need our City Maker team to undertake. No one person is likely to be involved in everything, nor would we expect you to commit to every single festival event in the city.
The type of task that you might find yourself involved in would be slightly different for each particular festival. However, generally they would include:
Stewarding and managing information points: The aim of this role is to help visitors find their way between different events and activities at the festivals. You might be giving physical directions, giving out more information about activities to help people decide what to go to, giving out timetable flyers or helping people work out what they want to go to next. You might find yourself reuniting lost parents and children or locating first aiders. You might also find yourself managing queues or shepherding people into certain areas, or just generally keeping festival areas clean and tidy. You’ll need to have a good grasp of what is going on at the festival and where key things are located and when key things are happening. You’ll be fully briefed beforehand and given all the information you need to do this. You’ll need be confident giving out information and enjoy chatting with people to help people to make the most out of their visit. You’ll need to keep a cool head if you find yourself dealing with lost children or looking for first aiders.
Evaluators: It is important we evaluate how events have gone, to ensure that they are successful when repeated. It is also important that we as organisers pick up on any potential problems or things that can be improved. You’ll need to encourage people to fill in evaluation forms either on the spot or later back at home on websites. You’ll need to be happy chatting to people to get their opinions and be able to accurately record them.
Ticket collectors: Some of our events and activities, such as talks or workshops with limited numbers, will be ticketed, so you could find yourself collecting in tickets and directing people to their seats.
Setting up and down of activities: This could involve setting up chairs and tables, to assembling marquees, to putting out directional signs and arranging bunting – whatever is needed to get the physical infrastructure for an event in place.
General runners There are always a hundred and one little errands and bits and pieces to be done to set up and down and run each festival. Having people ready to take on those odd tasks and turn their hand to almost anything is very much essential to hosting a successful festival.
Our festival and events are there to be enjoyed and experienced by all, so we are keen that whatever role you undertake you are able to welcome all visitors and keep them safe. We will have training to help build your confidence and skills in this area.
Why get involved?
Whatever you contribute to running a festival, event or activity, the sense of achievement is unparalleled when you see it all come together. You'll be right there in the thick of the festival and may even find yourself listening to talks, watching performances and experiencing it all without having to have a ticket.
Helping with festivals are a great way to gain general teamwork skills (and examples for interviews and CVs if that is what you need) as well as specific experience of event stewarding and event assembly. You'll strengthen your practical skills and really have your problem solving skills tested and strengthened.
You’ll be able to access “Welcome All” and other useful Customer Service training to help prepare you for the City Makers Events roles. This is training that you can use in other volunteer and paid roles as well as giving you greater confidence in meeting and dealing with people in your everyday life.
How to get involved?
- Sign into your account or sign up to Volunteer Makers.
- Accept the challenge
- Await a response from Gloucester Culture Trust with more information
- Customer Service
- Event Management
- Event Stewarding
- Money Handling
- Project Management
- Social Media
- Working independently
- Working with Children 0-5yrs
- Working with Children 6 - 12yrs
- Working with Databases
- Working with Young People
- Business and management
- Community Work
- Computers and Technology
- Creative and Arts
- Event & Project Management
- Events and Programming
- Food & Beverage
- Marketing and communications
- Visitor Service/ Front of House