The Jet Age Museum celebrates Gloucestershire’s rich aviation heritage from the early days of flight, through the birth of the Jet Age to the present day. It is staffed and run entirely by volunteers and is a great team to join. Many of the volunteers there are aircraft enthusiasts and have previous knowledge or experience of the aviation world. However, other volunteers don’t have that background and still make a strong and valid contribution to the museum, so don’t feel that you have to be an aircraft expert to be a display hall guide volunteer. The Museum has a full and comprehensive training programme for all its volunteers and there is always continued support for all its volunteers however long they have been at the museum.
Our display hall guides have very much a public facing role, so you’ll need to be comfortable talking to the public. However, as with any volunteering role, your skills will develop as you do more shifts so you don’t have to have fully polished customer service skills before you start.
The Jet Age Museum opens 10am – 4pm Saturdays and Sundays and also on Wednesdays during the Gloucestershire school holidays. The day is split into two shifts – Mornings, 10am – 1pm and afternoons 1 – 4pm and most volunteers come in for a shift about four times a month, although there is some scope for less or more shifts if that suits you. The Museum runs an online rota system so you’ll be able to book in to do the shifts that suit you, meaning that you are not necessarily tied to exactly the same shift each week.
Display hall guides have a wide and varied role and no one day will be exactly the same as the next. However, the type of activities that you could be involved in include:
• Acting as an information hub to help visitors understand and navigate the Museum and, when you feel confident enough offering extra information on some of the topics we cover or the objects we have on display. (We’ll help you gain any extra knowledge you need, so you really don’t have to come to us as an expert.)
• Issuing and collecting tickets for our timed activities such as visiting the cockpits of our outside aircraft.
• Keeping our practical activities topped up and tidy, as well as things like keeping the chair for our audio-visual experiences in the right place.
• Providing information on the Jet Age Museum more generally and suggesting ways in which visitors can get involved with or support our activities.
• If you have specialist or personal knowledge or experience of any of our exhibits we would encourage you to be on hand to share that with our visitors. Personal stories really make the exhibits come to life!
We need our volunteers to be aged at least 14 years. Anyone aged 14 – 18 will need to get their parent/ guardian to sign a permission slip. Anyone over 18 can sign for themselves!
The museum is on one level, but if you do have any mobility concerns please do discuss them over with us and we will do our best to make any adjustments needed to fully accommodate you in your volunteering.
If you’d like any more information without making a commitment then please do not hesitate to contact our volunteer co-ordinator Ralph Light on email@example.com
Why get involved?
This is a great opportunity to improve and practice your customer service skills, whilst also increasing your knowledge of Gloucestershire’s aviation industry
You’ll gain first hand practice at dealing with and assisting the public, in a relaxed and fully supported environment. You’ll also gain experience of the different practical elements that go into front of house work at a museum.
It is a very sociable role, so you’ll meet and talk to lots of people. You’ll also be amongst the first people to find out about new exhibitions, events and activities that are being planned at the museum and be part of them.
How to get involved?
- Sign into your account or sign up to Volunteer Makers.
- Accept the challenge
- Await a response from the Jet Age Museum with more information.
- Customer Service
- Event Stewarding
- Working independently
- Working with Children 0-5yrs
- Working with Children 6 - 12yrs
- Working with Young People
- Community Work
- Event & Project Management
- Events and Programming
- Learning and Education
- Marketing and communications
- Visitor Service/ Front of House
- Curatorial/Working with Museum Collection