Regular Help

Listening Post receptionists

Listening Post is a professional voluntary counselling service with its Gloucester branch based at St Aldates Church in Finlay Road. They serve any adult (over 18s) resident of Gloucestershire, including those who might otherwise be financially prevented from accessing professional counselling support.  The service does not charge a set fee for counselling sessions but rather asks people to contribute what they can afford for their sessions.


To keep costs down their receptionists are all volunteers and they are looking for more volunteers to fill up the weekly shift slots.

What's involved?

Our receptions greet people coming for counselling and make sure they are settled in the waiting room. The counselling is by appointment so you will know who will be coming to the door. You will also answer the telephone and send out registration forms and explain about how Listening Post works to people looking to start counselling. Listening Post is not an emergency counselling service, but very occasionally people in need of immediate help will ring. You will be given full training and support to handle those very rare phone calls. At the start of the shift  you will need to go through the answerphone  and call people back who have requested  registration forms or more detail, although on an evening shift often all the messages have been taken..


Between phone calls and answering the door there can be quiet times, especially on the evening shifts. Some of our volunteers do a bit of data inputting for us, or undertake other admin tasks like photocopying, but we are equally as happy if you’d just like to read a book or do some studying. During the evening shifts there will be no other office staff available, but you will not be alone in the building as the counsellor will also be on shift. You will also have an emergency mobile number for the office staff should you need it.


We like our volunteers to do the same weekly shift as this helps with our rotas and cover, but of course we understand that you will want to take a holiday away from time to time. At the moment Listening Post is looking to fill the following shift:

• Wednesdays 5.45pm – 9pm


St Aldates Church is just outside the city centre and on two regular bus routes. There is also ample free parking available at the church.

Why get involved?

This is a great volunteering opportunity if you are looking to build up confidence or admin skills for a return to work. As you would expect it is a very nurturing and well supported environment. University and college students looking for a career in community services may find it a good volunteering opportunity to see first-hand how such organisations work. If you take the quieter evening slot it can also be a good space to get studying and work done whist volunteering.

How to get involved?

  1. Sign into your account or sign up to Volunteer Makers.
  2. Accept the challenge
  3. Await a response from  Listening Post with more information 

Ideal Skills

  • Archiving
  • Copywriting
  • Customer Service
  • Working independently

Ideal Interests

  • Archiving
  • Community Work
  • Computers and Technology
  • Visitor Service/ Front of House

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